Business Call recording is important in terms of both quality management and sales efficiency for your store-front or online business in San Francisco, California, nationwide in the US, or globally in any part of the world. Call recording is a virtually limitless application and has proven a successful addition to several industries.
Smart IT Concepts, is a leading developer of call recording, monitoring and reporting services. We offer solutions for all sizes of businesses. Our software has been helping companies in a variety of industries, including call centers, collection agencies, law firms, financial institutions and so on.
Our customers use the software to reduce overhead costs and enhance their customer service efforts by recording phone calls that can be easily retrieved, played back and shared throughout the organization.
Call recording is used for:
- Quality control
- Liability protection
- Employee performance review
- Employee training
- Workforce management